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FREQUENTLY ASKED QUESTIONS

Find the Answers Here

Here are some of the most commonly asked questions we’ve received from our customers. If you don’t find the answer you’re looking for, please reach out and we will get back to you shortly.

-HOW CAN I PLACE A CUSTOM COOKIE ORDER?

Please fill out the quote forum at the bottom of the page :)

  • The exact date of pick up

  • Theme

  • Specific details within your theme ( Name, colors, designs. You can also include pictures for reference and inspiration) 

  • Quantity (minimum order of 1 dozen is required)

*Please note a minimum of 2 weeks' notice is required to place a custom order.

-DO YOU OFFER DELIVERY?

At the moment no, only pickup in St. Albert

DO YOU OFFER GLUTEN FREE ITEMS?

No, all our products contain allergens such as  wheat, dairy, soy and nuts.

DO YOU SHIP YOUR COOKIES?

I currently do not ship my cookies.

HOW DO I KEEP MY COOKIES FRESH?

Cookies will remain fresh up to 3 weeks in their heat-sealed packaging left  at room. DO NOT STORE THEM IN THE REFRIGERATOR.

If they will be consumed at a later date. The cookies can be frozen for up to 3 months. To do so leave them in their heat sealed packaging and place than in  an air -tight container prior to placing them in the freezer.

To thaw remove the container from the freezer allow it to come to room temperature (at least 3 hours)

It is extremely important that you do not open the container until it has reached room temperature, otherwise  condensation can form and will ruin any decoration on the cookies.

HOW MANY DAYS IN ADVANCE DO I HAVE TO PLACE MY ORDER?

A minimum of 2 weeks is required.

Feel free to contact us with any additional questions.

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